Free Shipping on orders $20+
Currently, we only ship within the United States.
Orders are processed through standard shipping. Once your order is shipped you will receive an email notification with tracking. Shipping typically takes between 5-7 business days.
We are excited for you to receive our products and process orders as quickly as possible. Standard processing time is two business days maximum! Orders placed Fridays after 2 pm CST will be processed the following Monday.
For Holiday Shipping:
Please place all orders latest by 11:59pm CST on December 15, 2020 to get December 24 delivery.
Due to increased holiday order volume, it may take longer than usual to fulfill your order. Our current estimate is that all our orders will be processed within 2-3 business days. Advanced Clinicals is not responsible for carrier delays.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay.
We offer free standard shipping on orders $20 or more. Otherwise, all other orders cost $7.99 to ship.
To check the status of your order, simply log into your www.advanced clinicals.com account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to email@example.com with your order number and preferably the order confirmation email and we will get back to you ASAP.
Advanced Clinicals products are 100% risk free guaranteed. Try it out, if you do not like it, return the product and we will refund you. Sometimes results take a bit longer to see, use the entire bottle, if you still do not like it, return the empty bottle and we will refund you.
Changed your mind? That’s okay! Please give us a call and our customer service team will help you. Once an order has been processed by our fulfillment team, we are no longer able to cancel shipments, but we do offer our 365-day refund policy in any event.
Please send an email or contact us at firstname.lastname@example.org or via phone at 888-373-8831 8AM-4PM CST and our team will work quickly to resolve this problem.
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item that you use a shipping service with reliable tracking or insurance.
Clinicals is cruelty free business. We have always had a strict criteria for
selecting ingredients for our products. We do not test our ingredients, product
prototypes or finished products on animals.
Advanced Clinicals is cruelty free business. We have always had a strict criteria for selecting ingredients for our products. We do not test our ingredients, product prototypes or finished products on animals.
No. Advanced Clinicals does not carry out animal testing and does not commission tests to third-parties.
Certain chemicals were required to be tested on animals and included on Safety Data Sheet. Since 2010, that process has changed, and no longer are tested the same way.
Some countries like China requires imported cosmetics to be safety-tested on animals. Due to this regulatory environment, Advanced Clinicals products are not sold in China. This does not fir our brand values.
We always suggest subscribing to our emails to ensure you are getting first access to new products, promotions, and news.
All Advanced Clinical products have a shelf life of 3 years (1 year after opening).
For retailer or distribution inquiries, please fill out the contact form on our website and our service team will be happy to further assist!
Absolutely! For regimen/product related inquiries, please fill out the contact form on our website and our service team will be happy to further assist!
Yes, the only authorized seller of Advanced Clinicals on Amazon is Pure Valley. We provide a manufacturer’s warranty only for products purchased from the reseller that we have specifically authorized to sell Advanced Clinicals brand products on Amazon.
Our authorized Amazon reseller is guaranteed to provide genuine, new and authentic Advanced Clinical brand products. Please contact us if you are unsure about a seller's authorization status.
Advanced Clinicals Retinol Serum uses 1.3% Retinol Encapsulate. Encapsulated Retinol has a higher stability rate than “free” Retinol which means it has a more potent efficacy for more consistent results. Due to the encapsulated system, the Retinol is gradually released, which helps minimize the potentially irritating side effects of Retinoids.
Advanced Clinicals uses 0.5% of the potent and stable form of Vitamin C known as Aminopropyl Ascorbyl Phosphate (AAP). AAP is a special, potent form of Vitamin C that is stronger than Ascorbic Acid. Most Vitamin C Serums need to use 15-20% of Ascorbic Acid to match 0.5% efficacy of AAP. This is because Ascorbic Acid is weak and unstable. AAP is engineered to deliver the same potency, but it is not activated until it reaches your skin’s enzymes. That means that once you apply it to your skin,it is activated and completely pure and effective.
Advanced Clinicals uses naturally-derived and natural ingredients whenever possible. For color, fragrance and preservation we sometimes use synthetic ingredients, or whenever a sustainable solution is not available.
Most dermatologists caution against the use of Retinol during pregnancy. Please avoid our “Retinol” items during pregnancy.
If you are having site issues, or have additional questions, please email email@example.com or call us at 888-373-8831
Please email firstname.lastname@example.org