Free Shipping on orders $30+
Currently, we only ship within the United States.
Orders are processed through standard shipping. Once your order is shipped you will receive an email notification with tracking. Shipping typically takes between 5-7 business days.
We are excited for you to receive our products and process orders as quickly as possible. Standard processing time is two business days maximum! Orders placed Fridays after 2 pm CST will be processed the following Monday.
For Holiday Shipping:
Please place all orders latest by 11:59pm CST on December 10, 2021 to get December 24 delivery.
Due to increased holiday order volume, it may take longer than usual to fulfill your order. Our current estimate is that all our orders will be processed within 2-3 business days. Advanced Clinicals is not responsible for carrier delays.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay.
We offer free standard shipping on orders $20 or more. Otherwise, all other orders cost $7.99 to ship.
To check the status of your order, simply log into your www.advanced clinicals.com account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to info@advancedclinicals.com with your order number and preferably the order confirmation email and we will get back to you ASAP.
Advanced Clinicals products are 100% risk free guaranteed. Try it out, if you do not like it, return the product and we will refund you. Sometimes results take a bit longer to see, use the entire bottle, if you still do not like it, return the empty bottle and we will refund you.
Changed your mind? That’s okay! Please give us a call and our customer service team will help you. Once an order has been processed by our fulfillment team, we are no longer able to cancel shipments, but we do offer our 365-day refund policy in any event.
Please send an email or contact us at info@advancedclinicals.com or via phone at 888-373-8831 8AM-4PM CST and our team will work quickly to resolve this problem.
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item that you use a shipping service with reliable tracking or insurance.
Advanced
Clinicals is cruelty free business. We have always had a strict criteria for
selecting ingredients for our products. We do not test our ingredients, product
prototypes or finished products on animals.
No. Advanced Clinicals does not carry out animal testing and does not commission tests to third-parties.
Certain chemicals were required to be tested on animals and included on Safety Data Sheet. Since 2010, that process has changed, and no longer are tested the same way.
Some countries like China requires imported cosmetics to be safety-tested on animals. Due to this regulatory environment, Advanced Clinicals products are not sold in China. This does not fir our brand values.
We always suggest subscribing to our emails to ensure you are getting first access to new products, promotions, and news.
All Advanced Clinical products have a shelf life of 3 years (1 year after opening).
For retailer or distribution inquiries, please fill out the contact form on our website and our service team will be happy to further assist!
Absolutely! For regimen/product related inquiries, please fill out the contact form on our website and our service team will be happy to further assist!
Yes, the only authorized seller of Advanced Clinicals on Amazon is Pure Valley. We provide a manufacturer’s warranty only for products purchased from the reseller that we have specifically authorized to sell Advanced Clinicals brand products on Amazon.
Our authorized Amazon reseller is guaranteed to provide genuine, new and authentic Advanced Clinical brand products. Please contact us if you are unsure about a seller's authorization status.
Advanced Clinicals Retinol Serum uses 1.3% Retinol Encapsulate. Encapsulated Retinol has a higher stability rate than “free” Retinol which means it has a more potent efficacy for more consistent results. Due to the encapsulated system, the Retinol is gradually released, which helps minimize the potentially irritating side effects of Retinoids.
Advanced Clinicals uses 0.5% of the potent and stable form of Vitamin C known as Aminopropyl Ascorbyl Phosphate (AAP). AAP is a special, potent form of Vitamin C that is stronger than Ascorbic Acid. Most Vitamin C Serums need to use 15-20% of Ascorbic Acid to match 0.5% efficacy of AAP. This is because Ascorbic Acid is weak and unstable. AAP is engineered to deliver the same potency, but it is not activated until it reaches your skin’s enzymes. That means that once you apply it to your skin,it is activated and completely pure and effective.
Advanced Clinicals uses naturally-derived and natural ingredients whenever possible. For color, fragrance and preservation we sometimes use synthetic ingredients, or whenever a sustainable solution is not available.
Most dermatologists caution against the use of Retinol during pregnancy. Please avoid our “Retinol” items during pregnancy.
If you are having site issues, or have additional questions, please email info@advancedclinicals.com or call us at 888-373-8831
Please email advancedclinicals@zapwater.com
#ACGlowGetter Sweepstakes: Concept Labs, Inc. (“Sponsor”) is hosting a sweepstakes where one (1) winner will receive one (1) prize in the form of a complete Advanced Clinicals self-care routine, provided in the form of five (5) total products (product mix is to be selected by the winner). Please find the official rules and regulations for this sweepstakes below, and enter to win by following @Advanced_Clinicals on Instagram, sharing a selfie on Instagram introducing yourself and your self-care journey, tagging @Advanced_Clinicals in the post and using #ACGlowGetter in the copy of said post. Remember, no purchase necessary to enter or win! Your account must be made public in order for your entry to be counted. If your profile is set to private, be sure to take a screenshot of your entry and send it to us via direct message on Instagram. You can also email it to us at advancedclinicals@zapwater.com with the subject line “AC Glow Getter Entry”. By entering this sweepstakes, you give permission for Advanced Clinicals to repurpose your content with proper attribution to you through digital amplification methods, including Advanced Clinicals social channels and website. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE AN ENTRANT’S CHANCES OF WINNING. ODDS OF WINNING WILL DEPEND OF THE TOAL NUMBER OF ELIGIBLE ENTRIES RECEIVED. VOID WHERE PROHIBITED BY LAW. ALL DISPUTES WILL BE RESOLVED SOLELY BY BINDING ARBITRATION AND ENTRANTS WAIVE THE ABILITY TO BRING CLIAMS IN A CLASS ACTION FORMAT. This Sweepstakes is governed by these official rules (“Official Rules”). By participating in the Sweepstakes and submitting an entry, each entrant agrees (a) to be bound by these Official Rules, including all eligibility requirements and (c) he/she understands that the results of the Sweepstakes, as determined by Sponsor and its agents, are final in all respects. The Sweepstakes is subject to all federal, state and local laws and regulations and is void where prohibited by law. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. Any questions, comments or complaints regarding the promotion will be directed to Sponsor, not Facebook or Instagram. SWEEPSTAKES PERIOD: The Sweepstakes entry period begins on Wednesday, September 2, 2020 at 1 p.m. Central Standard Time (“CST”) and ends on Wednesday, September 30, 2020 at 1 p.m. Central Standard Time (“CST”) (“Sweepstakes Period”). All entries (submissions) must be received during the Sweepstakes Period. Sponsor reserves the right to extend or shorten the sweepstakes at their sole discretion. ELIGIBILITY: The Sweepstakes is open only to legal residents of the United States, who at the time of entry are eighteen (18) years of age or older. Employees, officers, and directors (including immediate family members (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and members of the same household, whether or not related, of Sponsor, and each of their respective parents, affiliated companies, subsidiaries, advertising and promotion agencies, and suppliers, Facebook, Instagram, and any and all other companies associates with the Sweepstakes (“Sweepstakes Entities”) are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state, territory, provincial and local laws, rules and regulations. Void where prohibited or restricted by law, rule or regulation. AGREEMENT TO RULES: By participating, the entrant (“You”) agree to be fully, unconditionally bound by these Official Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Sponsor as final and binding as it relates to the content of this Sweepstakes. HOW TO ENTER: To enter the Sweepstakes, all Entrants shall have a valid Instagram account. All Entrants must follow @Advanced_Clinicals on Instagram, post a selfie introducing themselves and their self-care journey, tag @Advanced_Clinicals in the image and use #ACGlowGetter in the copy of said post during the Sweepstakes Period. There are unlimited entries per person/e-mail address/household, however, entrants can only win once. All information submitted online by entrants is subject to, and will be treated in a manner consistent with, Sponsor’s Terms of Use and Privacy Policies as well as both Facebook and/or Instagram. WINNER SELECTION: One (1) winner of the Sweepstakes will be selected by random drawing on or about Friday, October 2, 2020 from among all eligible entries received. Subject to verification of eligibility and compliance with the terms of these Official Rules, the potential winners will be declared the official winners of the Sweepstakes (“Winner”). The decisions of Sponsor are final and binding on all matters related to this Sweepstakes. Odds of winning depend on the total number of eligible entries received. NOTIFICATION: One (1) winner will be notified by direct message via the account handle that was provided at the time of entry on the entry platform (“Prize Notification”). In the event the potential winner does not respond to any such Prize Notification within forty-eight (48) hours of the time of issuance or declines the Prize (as defined below) for any reason, the Prize will be forfeited and, at Sponsor’s sole discretion, an alternate potential winner of the Prize may be randomly selected from among all remaining eligible entries. The potential winner may be required to submit his/her valid photo identification to Sponsor and may be required to execute, have notarized and return an Affidavit of Eligibility and Release of Liability and, unless prohibited by law, Publicity, within five (5) days of the date of issuance. Failure to submit any identification required by Sponsor or to return the required documents within the specified time period, noncompliance with these Official Rules or the return of the Prize (or any portion thereof) or Prize Notification as undeliverable may result in disqualification and Prize forfeiture and, at Sponsor’s sole discretion and time permitting, may cause an alternate potential winner of the applicable Prize to be randomly selected from among all remaining eligible entries. PRIZE: One (1) winner will receive one (1) prize in the form of a complete Advanced Clinicals self-care routine, provided in the form of five (5) total products (product mix is to be selected by the winner). Prize selection will be dependent on what is available and in-stock at the time of the winner’s choosing. Total Approximate Retail Value of the Prize is: $95 The Prize is non-transferable and non-assignable, with no cash redemptions. Sponsor reserves the right to substitute an element of the Prize with a prize of comparable or greater value at its sole and absolute discretion. Acceptance of Prize constitutes permission for Sponsor and the participating retailer to use Winner’s name, address (city and state), biographical information, likeness, picture, voice, statements, entry, and other information and content provided in connection with the Sweepstakes for purposes of advertising and trade in all media worldwide, including, but not limited to, on television and the Internet, without further compensation or notification, unless prohibited by law. Terms and conditions may apply. Incidental expenses and all other costs and expenses which are not specifically listed as part of the Prize and which may be associated with the award, acceptance, receipt and use of all or any portion of the awarded Prize are solely the responsibility of the respective Winner. ADDITIONAL LIMITATIONS: No substitution or cash equivalent of prizes is permitted. The Released Parties (as defined below) are not responsible for any typographical or other errors in the offer or administration of the Sweepstakes, including, but not limited to, errors in any printing or posting or these Official Rules, the selection and announcement of any winner, or the distribution of any prize. Any attempt to damage the content or operation of this Sweepstakes is unlawful and subject to possible legal action by Sponsor. Sponsor reserves the right to terminate, suspend or amend the Sweepstakes, without notice, and for any reason, including, without limitation, if Sponsor determines that the Sweepstakes cannot be conducted as planned or should a virus, bug, tampering or unauthorized intervention, technical failure or other cause beyond Sponsor’s control corrupt the administration, security, fairness, integrity or proper play of the Sweepstakes. In the event that any tampering or unauthorized intervention may have occurred, Sponsor reserves the right to void suspected entries at issue. Sponsor and its respective parent, affiliate and subsidiary companies, agents, and representatives, and any telephone network or service providers, are not responsible for incorrect or inaccurate transcription of entry information, or for any human error, technical malfunction, lost or delayed data transmission, omission, interruption, deletion, line failure or malfunction of any telephone network, computer equipment or software, the inability to access any website or online service or any other error, human or otherwise. CONTENT RESTRICTIONS: Entrants must not include any of the following content (the “Content Restrictions”) in any Entry: (a) pornography, adult-oriented content or any other sexually-explicit material; (b) materials relating to lotteries or gambling; (c) explicit language or content, images of violence, or promotion of illegal activities; (d) content in violation of intellectual property rights or laws; (e) libelous, defamatory, disparaging, tortious or slanderous materials; (f) tobacco, e-cigarettes, alcohol or drugs; (g) dangerous stunts; (h) real weapons of any kind including, but not limited to, guns, knives or projectiles; (i) material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any other basis protected by federal, state, territory, provincial or local law, ordinance, or regulation; (j) individuals under legal age of majority without providing a signed release from parent or legal guardian; (k) audio and/or visual content owned by any third party (e.g., recorded music; pre-produced video, etc.); and (l) material that is unlawful, or otherwise in violation of or contrary to the laws or regulations in any state/territory/province where the Entry is created or the regulations, guidelines, or policies of the platform used (i.e., Instagram). Any Entry that does not comply with the foregoing, in the sole discretion of Sponsor, will be disqualified and eliminated from the Sweepstakes. INDEMNIFICATION AND LIMITATION OF LIABILITY: By entering the Sweepstakes, each entrant agrees to (a) be bound by these Official Rules, and (b) indemnify, release and hold harmless the Sweepstakes Entities and all their respective officers, directors, employees, representatives, agents, licensees (collectively, “Released Parties”) from any liability, damage, loss or injury resulting in whole or in part, directly or indirectly, from entrant’s participation in the Sweepstakes and the acceptance, use or misuse of any Prize that may be won. The entrant agrees to forever and irrevocably agree to release and hold harmless each of the Released Parties from any and all claims, lawsuits, judgments, causes of action, proceedings, demands, fines, penalties, liability, costs and expenses (including, without limitation, reasonable attorneys’ fees) that may arise in connection with: (a) the Sweepstakes, including, but not limited to, any Sweepstakes-related activity or element thereof, and the entrant’s entries, participation or inability to participate in the Sweepstakes; (b) the violation of any third-party privacy, personal, publicity or proprietary rights; (c) acceptance, attendance at, receipt, travel related to, participation in, delivery of, possession, defects in, use, non-use, misuse, inability to use, loss, injury, damage, destruction, negligence or willful misconduct in connection with the use of the Prize (or any component thereof); (d) any change in the prizing (or any components thereof); (e) human error; (f) any wrongful, negligent, or unauthorized act or omission on the part of any of the Released Parties; (g) lost, late, stolen, misdirected, damaged or destroyed prizing (or any element thereof); or (h) the negligence or willful misconduct by entrant. The Released Parties do not make any warranties, express or implied, as to the condition, fitness or merchantability of any element of the Prize. The Released Parties disclaim any liability for damage to any computer system resulting from access to or the download of information or materials connected with the Sweepstakes. GENERAL CONDITIONS: As a condition of entering this Sweepstakes, each entrant agrees that (i) any and all disputes, claims, controversies or causes of action arising out of or relating to this Sweepstakes, or any prizes awarded (each, a "Claim"), shall be (1) arbitrated on an individual basis only, and shall not be consolidated or joined with or in any arbitration or other proceeding involving a Claim of any other party, and (2) settled by binding arbitration in Cook County, Illinois before a single arbitrator appointed by the American Arbitration Association in accordance with its then governing rules and procedures, and judgment on the award rendered by the arbitrator may be entered by any court having jurisdiction thereof; and (ii) under no circumstance will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, consequential or any other damages, other than for actual out-of-pocket expenses. These Official Rules shall be governed by and construed and interpreted in accordance with the laws of the State of Illinois, U.S.A, applicable to contracts entered into and performed exclusively in that State. Concept Labs, Inc., Instagram, Inc. (“Instagram”), and each of their respective parent companies, trustees, subsidiaries, franchisees, assignees, affiliates, licensees, agents, independent contractors, telecasters, sponsors, licensees and advertising and promotional agencies, and each of their respective general and limited partners, members, shareholders, officers, directors, agents, employees, representatives and contractors (collectively, the “Released Parties”) shall not be responsible for lost, late, stolen, garbled, delayed, undelivered, or misdirected entries, for incorrect, inaccurate or incomplete entry information whether caused by a participant, equipment, or technical malfunction or for any human error, technical error or malfunctions. Released Parties are not responsible for any technical, computer, network, typographical, printing, human or other errors relating to or in connection with this Sweepstake, including, without limitation, errors or problems which may occur in connection with the offer or administration of this Sweepstake, the processing of entries, the tabulation of scores, the cancellation of games or any errors appearing in any Sweepstakes-related materials including, but not limited, to errors in advertising, the Official Rules, the selection and announcement of the Winners or the distribution of the Prizes. Sponsor reserves the right to modify these Official Rules for clarification purposes without materially affecting the terms and conditions of the Sweepstake. Released Parties make no warranties, express or implied, relative to the use or enjoyment of the Prize (or any portion thereof) including, without limitation, its quality, merchantability or fitness for a particular purpose. By entering the Sweepstake, each participant agrees to indemnify, hold harmless and fully release the Released Parties from any and all claims, demands, losses, promises, causes of action and/or liabilities for any injuries, losses, death, or damages of any kind caused, directly or indirectly, in whole or in part, by participation in, or preparation for, the Sweepstake, Sweepstake-related activity, participant’s Entry, or resulting from the acceptance, possession, quality, use or misuse of the Prize (or any portion thereof) including any travel or activity related thereto. If the Sweepstakes is not capable of running as planned for any reason including, without limitation, as a result of infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, cancellation of games, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Sweepstake, Sponsor reserves the right, at its sole and absolute discretion, to cancel, terminate, modify or suspend the Sweepstake, to disqualify any individual who tampers with the entry process, and, if terminated, to determine the Winner, if any, from among all eligible, non-suspect Entries submitted up to the point of termination. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries. The Released Parties are not responsible for any problems or technical malfunction of any telephone network, cable, satellite, wireless, Internet Service Provider (ISP) or lines, computer systems, servers, or providers, computer equipment, software, malfunctions of wireless devices, wireless service problems, cellular tower equipment, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet or at any website or wireless service congestion, or any combination thereof, including any injury or damage to participant's or any other person's computer or mobile device related to or resulting from participation or downloading any materials in this Sweepstake. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE ASSOCIATED WITH THIS SWEEPSTAKES OR UNDERMINE THE CONTENT OR LEGITIMATE OPERATION OF THIS SWEEPSTAKES MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR WILL DISQUALIFY ANY PARTICIPANT RESPONSIBLE FOR THE ATTEMPT, AND SPONSOR AND THEIR RESPECTIVE AGENTS RESERVE THE RIGHT TO SEEK DAMAGES (INCLUDING ATTORNEYS' FEES) AND OTHER REMEDIES FROM ANY PERSON OR PERSONS RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW. In the event of dispute as to the identity or eligibility of any potential winner based on an Instgram account, the winning entry will be declared made by the Authorized Account Holder of the Instagram account that submitted the Entry at the time of entry provided he/she is eligible according to these Official Rules. The “Authorized Account Holder” is defined as the natural person assigned to an Instagram account by Instagram. In the event the Sweepstakes is challenged by any legal or regulatory authority, Sponsor reserves the right to discontinue or modify the Sweepstake, or to disqualify participants residing in the affected geographic areas. In such event, the Released Parties shall have no liability to any participant who is disqualified due to such an action. All entry data provided online is provided to Sponsor and not to Facebook or Instagram. This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. SPONSOR: The Sponsor of this Sweepstakes is Concept Labs, Inc., 1400 W Wabansia Ave, Chicago, IL 60642. WINNER’S LIST/NAME: To obtain a copy of the Winner’s name, mail your request along with a stamped, self-addressed envelope to Sponsor at: Concept Labs, Inc., 1400 W Wabansia Ave, Chicago, IL 60642. Requests must be received no later than Octob